The last time I gave blood, a tech named Dakota took care of me. When she introduced herself, I didn’t expect we’d have much in common. She was in her 20’s and had full sleeves of tattoos and several facial piercings, while I look like the middle-aged, mom-ish person I am. However, she surprised me.

She made a real effort to talk to me, which I appreciated because giving a pint of blood takes about half an hour and you’re tethered to a gurney the whole time. You can stare into space, listen to music and daydream or play with your phone, which is what I was doing when she tried for a second time to start a conversation. I apologized and set my phone aside. She sympathized and said she’d recently read an article about how involvement with cell phones can put a damper on actual conversations. Her comments sounded like something I would say, not something I expected of someone her age. It was a minor moment, but it reminded me how difficult it is to resist making assumptions.

Making assumptions is natural and necessary.

Every day we receive such an onslaught of information—online, at work, and during casual personal encounters at a coffee shop, gas station, or wherever—that our brains simplify and categorize it. We have to. Otherwise, we’d be paralyzed by making sense of the input. The downside of this tendency is stereotyping.

It’s a wonder people ever make genuine connections! And yet, I’m committed to trying.

Resisting stereotypes about age, race, gender, politics and so forth, takes a lot of energy. The situation is made doubly difficult because whomever I’m encountering has his or her own set of biases to overcome. But in a culture that’s rife with hateful stereotypes, I’m trying harder to see each person I meet as the individual she or he is.

At its most basic level, my efforts consist of looking strangers in the eyes and smiling. Just seeing them and looking friendly. Some people don’t return my smile, but a lot of them do. It occurs to me that I may look like a smiling idiot—a dotty lady on the loose—but I’m willing to take the risk.

In Dakota, I found an interesting woman who wants to be a nurse, while I’ve worked for hospitals off and on throughout my career. We’d both lived in Morris, Minnesota, although decades apart. As she described what her tattoos meant to her, it was clear her body is her canvas. I mentioned an ironic tattoo I like that’s in the shape of a tombstone and reads, “Everything was beautiful, and nothing hurt,” a quote from Kurt Vonnegut’s Slaughterhouse Five. Turns out we both like Vonnegut.

Next time I have a chance to make a casual acquaintance, I’ll try to be the one who initiates conversation.