WordSisters

Tag: wordsisters

  • Word-of-Mouth Advertising

    The word INTEGRITY is written on the children’s whiteboard in their room. “We are working on integrity”, I tell them.

    Instead of using the word integrity I could have used terms like truthful, honest, trustworthy, reliable, or reputation. I mean, we are talking about whether or not they are actually practicing piano and drums like they say they are. I have reason to doubt them, especially, since they enthusiastically want to practice when I am walking the dogs. Timing just happens to work out that their 20 minutes of practice finishes just before Jody and I walk back in the door.

    “What is integrity?” they asked.

    I said, “It is simple. Integrity means: Do what you say. Say what you mean.”

    If my children can embody integrity they will be successful in business and life.

    Our entire trip to Guatemala was done entirely because of integrity and word of mouth marketing.

    Word-of-mouth is one of the most credible forms of advertising because people who don’t stand to gain personally by promoting something put their reputation on the line every time they make a recommendation.

    In 1996, Jody rented an upstairs duplex from a couple. This couple adopted two infant girls, a few years apart, from Guatemala. Through the years, our contact with the family was sporadic, largely through holiday cards. In 2011, I contacted them because I was aware that they had made visits back to Guatemala. This was an email from them:

    “As I told Beth we were just in Guatemala two weeks ago and had a great time. We had our 4th visit with the girl’s birth families that went very well, due in large part to working with de FAMILIA a FAMILIA   in Guatemala. We started working with them in 2001 and they successfully located both families. They have continued to work with us over the years to maintain contact and facilitate our support for the families. The women of de FAMILIA a FAMILIA are Guatemalan women who are very committed to the people of Guatemala and have a great grasp of the complexity of the relationship between adoptive families and their children’s birth families.”

    Shortly after this email, Jody, Antonio, Crystel, and I met with this family to talk with their now teenagers about their experience meeting and staying connected with their birth families. Antonio and Crystel were sharp-eyed and attentive as the teenagers shared their Guatemala travel stories and photographs.

    Within minutes of us saying goodbye to the family, Crystel said, “I want to meet my birthmom.”

    I contacted de FAMILIA a FAMILIA the next day.

    Our experience with de FAMILIA a FAMILIA in locating Antonio’s and Crystel’s birthmom’s surpassed our expectations. They documented the search for us with photographs and script. We saw pictures and read about the birthmom’s response to knowing that their son and daughter from the United States were searching for them. All of us felt like we were following behind the movie camera as it rolled.

    When the time came for us to travel to Guatemala, de FAMILIA a FAMILIA, recommended that “I would suggest that you contact Nancy Hoffman for your transportation and hotel arrangements.”

    I contacted Nancy Hoffman of Guatemala Reservations the next day.

    Nancy also surpassed our expectations. I made the initial contact with only giving her the information of the dates that we were flying to Guatemala. She took it from there, asking me all the questions that she needed to provide us with a tailored itinerary for our 10-day stay. Prior to our trip, she stayed in constant contact with us via email and when we were in Guatemala we had her personal phone number. The two hotels that she booked for us were perfect for the adults and the children. The transportation she provided for us was safe and reliable. I could clearly tell why de FAMILIA a FAMILIA would recommend Nancy Hoffman.

    In one of my emails to Nancy I asked her if she could connect me with anyone from the project Amigos de Santa Cruz and I told her that we were also interested in visiting San Juan’s medicinal and curative plant garden.

    “Hi Elizabeth – a good friend, Lee Beal, (from the USA) works as a guide and is associated with the Amigos program and also with the folks in San Juan. You can contact him directly. I contacted Lee Beal and subsequently have written many posts about our experience with him and his organization.

    de Familia a Familia, Nancy Hoffman and Lee Beal built their reputation by doing what they say and saying what they mean. 

    After our Integrity discussion piano and drum practice has increased in length. Sometimes, I still mention the word Integrity when I ask them how long they practiced. Antonio and Crystel know what I mean.

    Now, I’m trying to explain to them how NOT saying something or not volunteering information when they ‘should’ be volunteering information is also a form of honesty.  But … we are all works in progress. Even so, I hope I am starting to impart the idea that at the end of the day our reputation is our individual responsibility and it starts with having integrity. And, when we have integrity, no one can take that from us. It’s ours and it is personal to who we are.

  • Rings. It’s more than just a Ring.

    “Do you like me better than you like Antonio?” Crystel asks last night at bedtime. I laugh. She laughs. I shake my head back and forth. She knows that I won’t answer that question. She’s asked before. “There is an abundance of love,” I tell her.

    Sometimes as parents we are asked to put into practice what we say.

    Last May, Crystel, Antonio, and I designed a ring for Jody’s 50th birthday. The children were very cognizant that their individual birthstone represented their ten-year-old self and jockeyed to have their stone be the closest to Jody’s birthstone.

    One evening, after Jody received her ring, Crystel and I were lounging on the couch together. She told me that she wanted to create a ring like we did for Mama Jody with her and her birthparents stones on it. To clarify, I asked, “Just you, your birthmom, and your birthdad?”

    “Yes,” she replied.

    I felt a twinge. Why not one with Mama Beth, Mama Jody, and Crystel?

    Then I was touched that she felt safe enough to tell me what she wanted and that she wasn’t worried about my response. There is an abundance of love. Right, Mama?

    I got my laptop. We went to Jared’s website to design the ring that she wanted. First, she picked the design. Second, she took the laptop from me and put it on her lap. Third, she moved her birthstone to be in the middle, her mom’s next to her, and then stopped.

    “What should I use for my dad’s birthstone?” she asked.

    “For now, you can guess,” I said. “We will ask your mom when your dad’s birthday is. She is the one who will know. For right now, pick the one that you think it is.”

    Her mom’s birthday is in September the same as hers. So, in her mind, since her dad was probably older, because all dads are older, it must be October, November, or December. She picked November.

    Looking at the cost of the ring, Crystel saw that it would take her life savings. And, she still wouldn’t have enough money. It would take six more months for her to have a total of $225.00.

    The ring for Jody was a symbol of her family always being with her and of our love for her. Crystel designed her ring with this same sentiment. Her mom and dad would always be with her. She was loved.

    I felt proud of her for taking care of a want that she had. She wanted a representation of being loved by her mom and dad. She wanted them to be real to her. She wanted them always with her. Her ring was a way of her taking charge of her story. Yes, she was adopted. Yes, she had a family in Guatemala. Yes, she was thee Crystel.

    She was living out the adage … don’t wait for someone to buy you flowers …. bless yourself.

    Crystel was going to do for herself instead of waiting for something that would never ever happen. That could never ever happen. She wasn’t going to be bitter about it. She wasn’t going to be angry. She wasn’t going to be depressed. She was going to design a ring, put herself in the middle of her birthparents and be cradled by the universal belief that she was loved.

    In June, during our visit with her mom, I asked the birthdate of Crystel’s dad and jotted down February in the small notebook I carried.

    Crystel continued to save her money.

    $225.00 dollars later, Jody, Antonio, and I accompanied Crystel to Jared’s to place her order. The person who was helping us suggested that the purple stone (Amethyst) be in the middle of the two blue stones (Sapphire). That would be more aesthetically pleasing, he said. I looked at Crystel. She shook her head.  I understood. She wanted to be held in her parent’s arms. She needed the middle spot.

    “No,” I said. “Blue (mom), blue (Crystel), and Purple (dad). Just like she wants them.”

    There was much discussion about the sizing of the ring. Which finger would be best as she grew from being a 10-year-old to a young adult. We determined that her middle finger was the correct size and as she grew she could move it to another finger. Jody and I talked to her about how we never take our rings off and that she didn’t need to either. She could always have her birthparents with her.

    There is an abundance of love.

  • Jumping into the Unknown

    Ziplining to some would be the ultimate adrenaline rush, whooshing from point to point above the treeline attached to a cable.

    Zach, Crystel, and Antonio on the launch

    Zach was officially our guide on our zipline adventure at the Atitlan Nature Reserve. The 14-year-old and our two nine-year-olds had become comfortable with each other. They were bonded by the mutual experience of being adopted and meeting their birthmoms. During our launch from Santa Cruz la Laguna to the shore of Panajachel where we would start our trek through the jungle to the zipline, they talked about their visit.

    Zach showed the necklace he received from his birthmom, Crystel showed her earrings, and Antonio described the weavings he received. All these gifts were very important to the children – a connection to their Guatemalan family.

    The start of our trek

    Just as their life is complicated, a crooked tree marked where our path started. We walked upwards on an ancient trail, stepped lightly over hanging bridges, and kept our eyes and ears open for spider monkeys.

    The Ziptrek tour covers close to 35 acres of land. For 1 ½ hours we rode a total of eight ziplines ranging from 295 ft. to 1050 ft. along waterfalls, canyons, the valley and a coffee grove forest.

    Zach, Antonio, Jody Crystel, Beth – ready to zipline

    Ziplining took my breath away. Especially the first time that I let go and zipped above the valley, above the top of trees. If the cable breaks, it is a long ways down. A mother thinks of these things, even if she is just thinking of herself. True, after the first zipline it got less and less scary and I was more able to enjoy the view. Still, I was breathless.

    Jumping off the cliff at San Marcos had been a warm-up for this. You take a leap into space without being hooked to a cable. You couldn’t see the water below before sprinting off of the platform. You had to assume the water was there to catch you.

    Crystel on the zipline

    After our zipline adventure Antonio was brave enough to ask the staff in Spanish to order us a tuk tuk to take us into the town of Panajachel.

    Later, I asked Antonio and Crystel what was scariest, jumping off the cliff at San Marcos, ziplining, or meeting their birthmom? Without hesitation they both said meeting their birthmom. Ziplining came third.

    For Antonio and Crystel, meeting their birthmom was jumping into the unknown. Will she like me? Will I like her? What will it be like to look into the eyes of the woman who gave me life? The mom who hasn’t raised me? Who hasn’t grown up with me? Who opened her arms and gave me to someone else?

    Antonio loving the tuk tuk he ordered

    Jody and I were there to catch our children if meeting their birthmom went awry. Yet, we couldn’t take that first step for them. They had to take that leap into the unknown all by themselves and trust that they could weather what came.